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FAQ

Plumbing questions, answered by plumbers

Our team wrote these from the questions we hear on calls and job sites. Search, or browse by topic.

The four we hear every day

How much does a plumber cost?

It depends on what's wrong, so we don't guess over the phone. A licensed plumber diagnoses the problem first, then you get your options and prices in writing. Nothing starts until you approve.

Do you handle plumbing emergencies?

Yes. Call 864-438-0525 and tell us it's urgent. Active leaks, sewer backups and no-water calls are put first in line during business hours. After hours, our answering service takes your call and the office follows up. Shut off the main water valve while you wait.

Do you offer financing?

Yes. Financing is available on larger projects such as water heater replacement and repiping. Ask the office or your plumber for details.

What areas do you serve?

Towns across the Upstate, including Greenville, Taylors, Mauldin, Greer, Simpsonville and Spartanburg. See the full list on our service area page, or call 864-438-0525 to check your address.

Pricing & booking

How much does a plumber cost?

It depends on what's wrong, so we don't guess over the phone. A licensed plumber diagnoses the problem first, then you get your options and prices in writing. Nothing starts until you approve.

Do you handle plumbing emergencies?

Yes. Call 864-438-0525 and tell us it's urgent. Active leaks, sewer backups and no-water calls are put first in line during business hours. After hours, our answering service takes your call and the office follows up. Shut off the main water valve while you wait.

Do you offer financing?

Yes. Financing is available on larger projects such as water heater replacement and repiping. Ask the office or your plumber for details.

What areas do you serve?

Towns across the Upstate, including Greenville, Taylors, Mauldin, Greer, Simpsonville and Spartanburg. See the full list on our service area page, or call 864-438-0525 to check your address.

Water heaters

Electric Tankless Water Heaters

Is the Essency EXR a tankless water heater?

Not exactly. It is an electric water heater that heats water on demand like a tankless unit, but it uses about 55 gallons of stored water as a heat battery. You get steady hot water without the electrical demands of a whole-home electric tankless heater.

Will I need a new electrical panel?

Usually not. The EXR runs on a 240-volt, 25-amp circuit, similar to a standard electric water heater. Whole-home electric tankless units often need far more. We confirm your panel on the first visit.

How much hot water does it make?

Essency rates the EXR at 80 gallons of hot water in the first hour, from a unit the size of a 55-gallon tank. Heat+ mode stretches that further for larger households.

Does it need to be flushed every year?

No. The water in the tank never changes, so sediment and scale do not build up inside it, and there is no anode rod to replace.

Can it replace a gas water heater?

Yes, if you have a 240-volt circuit available or can add one. Switching from gas also removes the need for venting and a gas line to the heater.

What warranty comes with it?

Essency warranties the tank for 20 years and the heat exchanger for 6 years, transferable to a new owner. Our written price lists the warranty for your install.

Can I finance it?

Yes. Plumbing financing through GoodLeap is available on water heater installs, subject to credit approval.

More on Electric Tankless Water Heaters

No Hot Water? What to Check First

Why did my hot water suddenly stop?

Most often a tripped breaker or reset on an electric heater, or a pilot that went out on a gas heater.

How long does it take a water heater to heat back up?

Usually about an hour for a full tank. A tankless unit heats on demand.

Why does my pilot light keep going out?

Usually a worn thermocouple or a dirty pilot assembly, sometimes a draft or a failing gas valve.

Why do I have hot water in one bathroom but not another?

The heater is working. The cold fixture likely has a worn cartridge or mixing valve.

Is it worth repairing an old water heater?

If the heater is under about 10 years old, a repair usually makes sense. Past 10 to 12 years, compare it with replacement.

Can you come the same day?

Often. Call early in the day; Call 864-438-0525 and we will give you the first available time.

More on No Hot Water? What to Check First

Repair or replace

Should I repair or replace my water heater?

If the tank itself is leaking, or the unit is near the end of its expected life, replacement usually costs less over time. If a part like a thermostat, element or valve has failed, a repair often makes sense. We show you both options with written prices.

How long does a water heater last?

Most tank water heaters last about 8 to 12 years. Tankless units often last 15 to 20 years with regular descaling. Hard water and skipped maintenance shorten both.

Is a tankless water heater worth it?

Tankless units cost more up front but supply hot water on demand, take less space and last longer. They make the most sense for households that run out of hot water or plan to stay in the home for years.

Tankless Water Heater Installation

Are you a certified Navien installer?

Yes. Ethical Plumbing is Navien certified, so we install Navien tankless water heaters to the manufacturer’s standards. We also install and service Rinnai and other major brands.

How much does tankless water heater installation cost?

It depends on the unit size and whether your home needs a larger gas line, new venting or electrical work. You get a written price for each option before work starts.

How long does a tankless water heater last?

Many tankless units last 15 to 20 years with yearly descaling, compared with about 8 to 12 years for a tank.

Will a tankless water heater run out of hot water?

Not if it is sized correctly. A tankless unit heats water as it flows, so the limit is how many fixtures run at once, not a tank running empty.

Why does tankless cost more to install?

The unit costs more, and many homes need a larger gas line, new venting or electrical work. You get that cost back over time through a longer life and no standby heat loss.

Does tankless need maintenance?

Yes. Flushing the heat exchanger once a year removes mineral scale, more often on well water. We install service valves so this is quick.

Is there a delay before hot water arrives?

Hot water still has to travel through the pipes, just as with a tank. A recirculation (comfort) pump can bring hot water to the faucet in seconds.

What if my home is all electric?

We install the Essency EXR, an electric on-demand water heater that runs on a standard 240-volt circuit. Whole-home electric tankless units often need a panel upgrade and lose flow in cold weather, so the EXR is our electric choice. Learn about the EXR.

Do you offer any discounts on tankless?

Yes. Financing is also available through GoodLeap.

Can you replace my tank with tankless in the same spot?

Usually, yes, though the venting and gas line often change. We check the location and tell you before we quote.

More on Tankless Water Heater Installation

Tankless Water Heater Repair

Do you repair Navien and Rinnai tankless water heaters?

Yes. We are Navien certified and also service Rinnai and other major brands, gas and electric.

What is a cold-water sandwich?

A short burst of cold water between hot, usually when you turn the tap off and on again. It is normal for tankless to some degree; a recirculation pump or a small buffer tank reduces it.

How often should a tankless water heater be flushed?

Once a year is a good rule on city water. Homes on well water, or with hard water, may need it every six months.

Can I descale my tankless unit myself?

If service valves were installed, many homeowners can. Without them, the job requires cutting into the lines, so call us.

Why is my tankless showing an error code?

Codes point to the system that tripped, such as ignition, flow, overheat or venting. The code tells us where to start, not always the root cause.

Is it worth repairing an older tankless unit?

Usually, if the heat exchanger is sound. If the exchanger is leaking or badly scaled after years without service, replacement may make more sense.

Why does my hot water flow seem weak?

A clogged inlet filter or scale in the heat exchanger restricts flow. Cleaning the filter and descaling usually restores it.

Do you repair all tankless brands?

Yes. We diagnose and repair tankless units from all major manufacturers, gas and electric.

Can a tankless unit freeze?

Units on exterior walls can freeze if power is lost during a hard freeze. Most have freeze protection that needs power to work.

More on Tankless Water Heater Repair

Troubleshooting

Why is my water heater leaking?

Common causes are a failing temperature and pressure relief valve, a loose connection, or a corroded tank. A leak from the tank body usually means replacement. Shut off the water supply to the heater and call us.

Why do I have no hot water?

On gas units it is often the pilot, thermocouple or gas supply. On electric units it is usually a tripped breaker, a failed element or a thermostat. If resetting the breaker does not help, call us for a diagnosis.

Water Heater Expansion Tanks: Do You Need One?

Do I need an expansion tank?

If your home has a check valve, backflow preventer or pressure regulator on the main line, yes. Most homes in the Upstate do.

How long do expansion tanks last?

Typically 5 to 10 years, depending on water pressure and quality.

What size expansion tank do I need?

It depends on the water heater size and your water pressure. A 2-gallon tank is common for a 40- or 50-gallon heater at normal household pressure.

Do tankless water heaters need an expansion tank?

Tankless units hold very little water, so many installations do not, but local code and the manufacturer’s instructions decide.

Why is my relief valve dripping?

A failed or missing expansion tank is one of the most common causes, followed by high water pressure and a thermostat set too high.

Can a bad expansion tank damage my water heater?

Yes. Repeated pressure spikes strain the tank, relief valve and fittings and can shorten the heater’s life.

More on Water Heater Expansion Tanks: Do You Need One?

Water Heater Maintenance: Flushing, Anodes and More

How often should I flush my water heater?

Once a year for most homes. Homes on hard well water may benefit from more often.

Can I flush my water heater myself?

Yes, if you are comfortable with it: turn off power or gas, attach a hose to the drain valve, and drain to a safe spot. If the valve is old or the tank has never been flushed, have a plumber do it.

Why is my water heater making a popping noise?

Usually sediment on the bottom of the tank. Flushing often quiets it.

What temperature should my water heater be set to?

About 120°F for most homes. It saves energy and lowers the risk of scalding.

How do I know if my anode rod needs replacing?

A plumber removes and inspects it. If it is worn to the core wire over much of its length, replace it.

Do tankless water heaters need maintenance?

Yes. Clean the inlet filter and descale the heat exchanger about once a year, more often with hard water.

More on Water Heater Maintenance: Flushing, Anodes and More

Water Heater Repair

How long does a water heater repair take?

Most repairs take a few hours. If a part has to be ordered, we tell you before we leave and schedule the return visit.

What should I do if my water heater is leaking right now?

Close the cold water valve on top of the heater. Turn off the gas valve, or switch off the breaker for an electric heater. Then call 864-438-0525.

Can I fix my water heater myself?

You can safely reset a tripped breaker or relight a pilot by following the label on the tank. Anything involving gas parts, wiring or the relief valve should be handled by a licensed plumber.

Do you repair tankless water heaters?

Yes. We service tankless units, including descaling, sensor and ignition repairs. See tankless water heater repair for details.

Why does my hot water smell like rotten eggs?

Bacteria in the water can react with the tank’s anode rod and make a sulfur smell. Flushing the tank and switching to a different anode rod usually solves it.

Why does my hot water run out so fast?

Common causes are a failed lower heating element, a broken dip tube, heavy sediment, or a tank that is too small for the household. A diagnosis tells you which.

My relief valve is dripping. Is that dangerous?

The relief valve lets out pressure so the tank cannot burst. Dripping can mean the water pressure is too high or the valve is failing. Never cap or plug it; call us to test it.

More on Water Heater Repair

Water Heater Replacement & Installation

How long does it take to install a water heater?

A straight replacement of a tank heater usually takes a few hours. Moving the heater, changing fuel type or switching to tankless can take most of a day.

What size water heater do I need?

Two or three people usually do well with 40 to 50 gallons. Larger households often need 50 to 75 gallons or a tankless unit. We size it to your household and the fixtures you use at the same time.

Should I switch to tankless?

Tankless makes sense if you run out of hot water, want to free up space, or plan to stay in the home for years. It costs more up front and may need gas line or venting changes. We price both so you can compare.

What happens to my old water heater?

We disconnect and remove it as part of the replacement, so you are not left with a tank in the garage.

Can you install a water heater in the attic?

Yes. Attic and upstairs heaters need a drain pan piped to a safe spot, and we recommend a leak sensor so a slow leak does not come through the ceiling.

Is financing available?

Yes. Financing is available through GoodLeap on water heater replacement, and VIP Prevention Plan members get 0% financing options.

Do you install heat pump water heaters?

Yes. They need more space and airflow than a standard tank, so we check the location first and tell you if it is a good fit.

More on Water Heater Replacement & Installation

Water Heater Services

How long does a water heater replacement take?

A straight swap of a tank water heater usually takes a few hours. Switching to tankless, or moving the heater, can take a full day because gas, venting or electrical work may change.

Do you service all brands?

Yes. We repair and replace tank and tankless water heaters from all major manufacturers, gas and electric.

Gas or electric: which is better?

If your home has natural gas, a gas heater recovers faster and usually costs less to run. Electric is simpler where there is no gas line. Heat pump electric heaters use far less power but cost more up front.

How much does a new water heater cost?

It depends on size, fuel type and venting. You get a written price for each option before any work starts.

What is a recirculation (comfort) pump?

It keeps hot water close to your faucets, so it arrives in seconds instead of minutes, and less water goes down the drain while you wait.

More on Water Heater Services

Why Is My Water Heater Leaking?

Is a leaking water heater an emergency?

A steady leak or water from the tank is urgent: shut off the power or gas and the cold water valve, then call. A slow drip from a fitting can usually wait for a scheduled visit.

Can a leaking water heater explode?

A tank with a working relief valve should not. That valve is why you should never cap or plug it, even if it drips.

Why is water coming out of the relief valve pipe?

Usually thermal expansion, high water pressure or a temperature set too high. A failed or missing expansion tank is a common cause.

Is it safe to use hot water while it leaks?

Not if the leak is from the tank or the relief valve. Turn it off until a plumber looks at it.

How long do water heaters last in the Upstate?

Most tank heaters last about 8 to 12 years. Regular flushing and anode checks help them reach the upper end.

Will homeowner's insurance cover water damage from a water heater?

Many policies cover sudden water damage but not the heater itself. Check your policy and take photos before cleanup.

How do I prevent another leak?

Flush the tank yearly, check the anode rod, keep the temperature near 120°F, and make sure an expansion tank is installed where needed.

More on Why Is My Water Heater Leaking?

Leaks & pipes

General

How do I know if I have a hidden leak?

Watch for a water bill that jumps without explanation, stains on ceilings or walls, warm spots on the floor, the sound of running water when everything is off, or a water meter that moves with no taps open.

What should I do if a pipe bursts?

Turn off the main water shutoff right away, switch off the water heater, and move valuables away from the water. Then call 864-438-0525. Our phone line answers around the clock.

When should a house be repiped?

Repiping is worth considering when leaks keep coming back, the water is discolored, pressure has dropped throughout the house, or the home still has galvanized or polybutylene pipe.

Brown or Rusty Water: What It Means

Is brown water safe to drink?

Rust and sediment are mostly a taste and staining problem, but avoid drinking it until it clears, and follow any notice from your water provider.

Why is my water brown after a water main break?

The break and repair stir up sediment in the main. Running the cold tap usually clears it within hours.

Will brown water stain my laundry?

Yes. Wait until the water runs clear before doing laundry.

Why is only my hot water brown?

The water heater is the likely source: rust in the tank or sediment on the bottom.

Do you test well water?

Yes. We test first so any filter we recommend matches what is in your water.

More on Brown or Rusty Water: What It Means

Burst & Broken Pipe Repair

Where is my main water shutoff?

In crawl space homes, usually where the water line enters near the front wall. In slab homes, often in the garage or a utility closet. There is also a shutoff at the meter.

Do you come out at night for a burst pipe?

Our phone line answers around the clock, but our plumbers do not work overnight. Shut off the main water valve and call; urgent calls go first in line.

Will insurance cover a burst pipe?

Many policies cover sudden water damage. Coverage for the pipe itself varies. Take photos before cleanup and call your insurer.

Can a burst pipe be repaired, or does it need replacing?

The broken section is replaced. If the pipe is failing elsewhere, we discuss replacing more.

How do I know if a pipe burst inside a wall?

Look for water stains, bulging drywall, the sound of running water, or the water meter moving with everything off.

Should I turn off the water heater?

If hot water lines are involved or you shut off the main for long, turn off the gas or power to the heater.

How fast can you get here?

Urgent calls go first in line during business hours. Call 864-438-0525 and tell us what is happening.

Do you handle water damage cleanup?

We repair the plumbing. For drying and restoration, we can recommend a water damage company.

More on Burst & Broken Pipe Repair

Frozen Pipe Repair

At what temperature do pipes freeze?

Pipes in unheated spaces are at risk when it drops into the low 20s or below, especially with wind or for several hours.

Should I let my faucets drip?

Yes, on very cold nights let faucets on outside walls drip. Moving water is less likely to freeze.

How long does it take a frozen pipe to thaw?

With gentle heat, often 30 minutes to a few hours. If it does not thaw, the frozen section may be somewhere you cannot reach.

Can I use a torch to thaw a pipe?

No. Open flames can start fires and can damage pipe. Use a hair dryer, space heater at a safe distance, or warm towels.

How do I know if a frozen pipe burst?

Look and listen for water as it thaws, and watch the water meter with everything off. A moving meter means a leak.

Do I need to drain my pipes if I leave for the winter?

For vacant homes, shutting off the main and draining the lines is the safest choice. We drain the lines for second homes and homes left empty for the winter; call 864-438-0525 to schedule it before the first hard freeze.

Will insurance cover frozen pipe damage?

Many policies do, if the home was heated and reasonably maintained. Check your policy.

Can you insulate or reroute pipes that keep freezing?

Yes. We insulate, reroute or protect problem pipes so they stop freezing.

Can you install an automatic water shutoff?

Yes. An automatic shutoff valve with leak sensors closes the main if a pipe bursts while no one is home.

More on Frozen Pipe Repair

High Water Bill? How to Find a Hidden Leak

How much water can a hidden leak waste?

A running toilet alone can waste hundreds of gallons a day. Even a slow drip adds up over a billing cycle.

Who fixes a leak at the meter?

Your water provider handles its side of the meter. Leaks between the meter and the house are the homeowner’s.

Can a leak cause a high bill without visible water?

Yes. Toilets, leaks under slabs and main line leaks often show no water inside the house.

Will my water company adjust a high bill from a leak?

Some providers offer a one-time adjustment once the leak is repaired. Ask your provider and keep the repair invoice.

How do you find a leak without tearing up walls?

Acoustic listening, thermal imaging and pressure tests pinpoint the spot, so we open only what we need to.

More on High Water Bill? How to Find a Hidden Leak

Leak Detection

Do you have to tear up my driveway to fix a leak under it?

Usually not. We bore under driveways, sidewalks and roads to repair or replace the line, so the pavement above stays in place and you are not paying to replace concrete or asphalt too.

How long does leak detection take?

Most leak detection visits take a few hours. Large homes, slab leaks and yard lines can take longer.

Can you find a leak without digging or opening walls?

Usually, yes. The equipment lets us pinpoint most leaks first, so the repair opens only the spot that needs it.

What is a slab leak?

A slab leak is a leak in a water line under a concrete floor. Warm spots on the floor, the sound of running water and a high bill are common signs.

Is a high water bill always a leak?

Not always. Running toilets and irrigation systems are common causes. A meter test tells us quickly whether water is escaping somewhere you cannot see.

How can I check my water meter for a leak?

Turn off every faucet and water-using appliance. Find your meter and note the reading, or watch the small leak indicator. If it moves in the next 15 minutes with nothing running, water is escaping somewhere.

Can a hidden leak cause mold?

Yes. Mold can start growing on wet building materials within 24 to 48 hours, which is why finding a hidden leak early matters.

Will my homeowner's insurance cover a leak?

It depends on your policy. Many cover sudden water damage but not the pipe repair itself or slow, long-term leaks. Ask us for photos of what we find to share with your insurer.

What happens after you find the leak?

You get your repair options in writing, such as a spot repair, a reroute around a slab, or replacing a section of pipe. Nothing starts until you approve.

Do you install leak sensors and automatic shutoff valves?

Yes. We install leak sensors and automatic shutoff valves that close the main water line when a leak is detected. They are a good fit for second homes, rentals and water heaters in attics.

More on Leak Detection

Pipe Repair

What causes pinhole leaks in copper pipe?

Water chemistry, high water pressure and age are the usual causes. Several pinholes usually mean more are coming.

Can you repair a pipe inside a wall?

Yes. We open only as much as needed to reach the pipe and can recommend someone to patch the drywall.

Is a pipe repair clamp a permanent fix?

No. Clamps are for emergencies. A proper repair replaces the damaged section.

How do I know if I have polybutylene pipe?

It is usually gray plastic pipe, often stamped PB, common in homes built from the late 1970s to the mid 1990s.

Should I repair or repipe?

One leak on healthy pipe is a repair. Repeated leaks or failing pipe material across the house usually means repiping costs less over time.

Will my insurance cover a leaking pipe?

Many policies cover sudden water damage but not the pipe repair itself. Check with your insurer.

How long does a pipe repair take?

Most repairs are finished in one visit.

What should I do while I wait for a plumber?

Turn off the water to the fixture or the main shutoff, and move anything that could be damaged.

More on Pipe Repair

Pipes & Leaks

What should I do first if a pipe is leaking?

Shut off the main water valve, then call us. If the leak is near electrical outlets or appliances, turn off power to that area.

Should I repair or replace my pipes?

One failed spot on healthy pipe is a repair. Repeated leaks on aging pipe usually mean replacing it costs less over time. We show you both options.

How do I know what kind of pipe I have?

Look where the water line enters the house or at the water heater. Gray plastic is often polybutylene; dull gray metal with threaded joints is galvanized. We can identify it on a visit.

Why do my pipes bang when I turn off a faucet?

That is water hammer, caused by water stopping suddenly. Loose pipe straps or high water pressure make it worse, and it can loosen fittings over time.

What water pressure is too high?

Household pressure above about 80 psi strains pipes, fixtures and water heaters. A pressure reducing valve keeps it in a safe range.

Can you repair a pipe under a slab?

Yes. Options include a spot repair through the slab or rerouting the line through walls or the attic. We explain the trade-offs and prices.

Does homeowner's insurance cover burst pipes?

Many policies cover sudden water damage but not the pipe repair itself. Check your policy, and ask us for photos of what we find.

More on Pipes & Leaks

Water Line Repair & Replacement

Do you have to tear up my driveway?

Usually not. We bore under driveways, sidewalks and roads and pull the new line through, so the pavement above stays in place.

Who is responsible for the water line?

The water utility owns the line up to the meter. The homeowner owns the line from the meter to the house.

How can I check for a main line leak?

Turn off every faucet and appliance, then watch the meter. If the dial or leak indicator moves, water is escaping somewhere.

How long does water line replacement take?

Many residential replacements are done in a day, depending on length and what is in the way.

What pipe do you use for a new water line?

Usually PE or PEX rated for underground service, matched to local code and your water pressure.

Will the utility fix a leak on my side of the meter?

No. Leaks between the meter and the house are the homeowner’s responsibility. Some utilities offer a leak adjustment on the bill after a repair, so keep your receipt.

Is a main water line leak an emergency?

A large leak is. Shut off the main valve at the house or meter and call 864-438-0525.

Do you offer any discounts?

Financing is available through GoodLeap.

More on Water Line Repair & Replacement

Water Pressure Regulators: Too High or Too Low?

What is normal water pressure for a house?

Most homes do well around 50 to 60 psi. Plumbing code caps it at 80 psi.

Do I have a pressure regulator?

Look where the main line enters the house, often in the crawl space or near the water heater, for a bell-shaped brass valve with an adjusting screw on top.

How long does a pressure regulator last?

Typically 7 to 12 years, sometimes longer with good water.

Can I adjust my pressure regulator myself?

Small adjustments are possible, but if the pressure keeps creeping up, the valve is failing and adjusting will not fix it.

Why did my water pressure suddenly drop?

Check whether neighbors are affected. If not, suspect a failed regulator, a main line leak or a closed valve.

Does high pressure raise my water bill?

It can. Higher pressure pushes more water through every fixture and makes leaks worse.

More on Water Pressure Regulators: Too High or Too Low?

Whole-Home Repiping

Will I need to leave my home during repiping?

Usually not. Water is off only for parts of the day, and we plan the work so you can stay. If you need to be out for a day, we tell you in advance.

Can repiping increase my home's value?

New pipe removes a common inspection concern, especially galvanized or polybutylene pipe, which can help when you sell.

Is it better to repipe or keep repairing leaks?

If leaks keep coming back in different places, the pipe is failing as a whole and repiping usually costs less over time. We show you both options with prices.

Do you offer financing for repiping?

Yes. Financing is available through GoodLeap on larger projects like whole-home repiping.

How much does it cost to repipe a house?

It depends on the size of the home, the number of bathrooms, the material and how easy the pipes are to reach. You get a written price after we look at the house, before any work starts.

Do you have to cut into the walls?

Some small openings are needed to reach the pipes. Flexible PEX lets us use small access openings instead of opening whole walls, and we show you where every opening will be before we start.

What is polybutylene pipe, and should I replace it?

Polybutylene is a gray plastic pipe used in many homes built from the late 1970s to the mid 1990s. It is known to fail without warning, and some insurers will not cover homes that have it, so we recommend replacing it.

Is PEX safe for drinking water?

Yes. PEX made for household water lines is certified for drinking water, and it is one of the most widely used piping materials in new homes.

More on Whole-Home Repiping

Drains & sewer

General

Why do my drains keep clogging?

Repeated clogs usually point to buildup deeper in the line, such as grease, scale or tree roots, rather than a problem at the drain itself. A camera inspection shows exactly what is causing it.

What is hydro-jetting?

Hydro-jetting clears a drain or sewer line with high-pressure water. It removes grease, scale and roots from the pipe walls instead of just punching a hole through the clog.

Are chemical drain cleaners safe for my pipes?

We don't recommend them. They can damage older pipes and rarely clear the real cause. A plunger or a professional cleaning is the safer route.

Drain Cleaning

Is hydro-jetting safe for older pipes?

Usually, yes. We run a camera through the line first to check its condition, and we recommend jetting only when the pipe can handle it.

How often should drains be cleaned?

Most homes only need a cleaning when there is a problem. Homes with recurring clogs, large trees near the sewer line, or restaurants and other businesses benefit from a yearly maintenance cleaning.

What causes a sewer smell in the house?

The usual causes are a dried-out drain trap in a rarely used sink or floor drain, a failed toilet wax ring, a blocked vent, or a problem in the sewer line. Run water in unused drains first; if the smell stays, call us.

Can tree roots get into my sewer line?

Yes. Roots find small cracks and joints and grow inside the pipe. A camera inspection confirms it, hydro-jetting clears them, and we show you repair options if the pipe is damaged.

What should never go down a drain?

Grease and cooking oil, wipes (including “flushable” ones), coffee grounds, eggshells, and paper towels. They are the most common causes of the clogs we clear.

Do you clear main sewer lines?

Yes. We clear main lines through the cleanout. If your home does not have an accessible cleanout, we explain the options before starting.

More on Drain Cleaning

Drain Repair

Why does my drain keep clogging after it is cleaned?

Usually because the pipe itself is damaged: a sag, crack or root intrusion that catches waste. A camera inspection shows which one.

Can a cracked drain pipe be repaired without replacing it all?

Often, yes. A damaged section can be cut out and replaced, leaving the healthy pipe in place.

How long does cast iron drain pipe last?

Often 50 to 70 years, though it varies with water and soil. Many Upstate homes built mid-century are reaching that point.

Do you repair drains under a slab?

Yes. We explain the options, including access through the floor or rerouting, and their prices before starting.

What is a belly in a drain line?

A low spot where the pipe has sunk, so water and waste sit there instead of draining. It causes repeated clogs.

Will homeowner's insurance cover drain repair?

Policies vary. Many cover resulting water damage but not the pipe itself. We can provide camera footage for your claim.

How long does a drain repair take?

Most spot repairs in a crawl space take a day or less. Slab and yard repairs take longer.

Do you offer sewer line replacement?

Yes. See our sewer line repair page.

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Drains & Sewer

How do I know if the clog is in the main line?

If more than one fixture is slow or backing up, especially the lowest ones in the house, the clog is likely in the main line. One slow sink is usually a local clog.

What does a sewer camera inspection show?

It shows roots, cracks, sags, offsets and buildup inside the pipe, and how far from the cleanout they are, so we can recommend the right fix.

Is hydro-jetting better than snaking?

Snaking punches a hole through a clog. Hydro-jetting scrubs the pipe wall clean, which keeps grease and roots from coming back as quickly.

Can tree roots be removed from a sewer line?

Yes. Hydro-jetting or cutting clears them, but they grow back if the joint they entered stays open. A repair at that spot is the long-term fix.

Who is responsible for the sewer line, me or the city?

Generally the homeowner is responsible for the line from the house to the city connection. The city handles the main in the street. We can tell you where yours connects.

Do you work on septic lines?

We clear and repair the drain line from the house to the septic tank. Pumping the tank itself is done by a septic company.

How much does drain cleaning cost?

It depends on which line is clogged, whether there is a cleanout, and the method needed. You get a written price before work starts.

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Hydro-Jetting

Is hydro-jetting safe for my pipes?

For pipe in sound condition, yes. That is why we inspect with a camera first and adjust pressure to the pipe material.

How much does hydro-jetting cost?

It depends on the line, access and how heavy the buildup is. You get a written price before work starts.

How long do results last?

Much longer than snaking, because the pipe wall is cleaned. Roots will eventually return through an open joint unless it is repaired.

Can hydro-jetting remove tree roots?

Yes. Jetting cuts roots out of the line. A repair at the joint where they entered is the long-term fix.

Do I need a cleanout for hydro-jetting?

A cleanout is the best access point. If your home does not have one, we can install one.

Is hydro-jetting messy?

No. The water goes down the drain line, and we protect the work area.

Do you hydro-jet commercial kitchens?

Yes. Restaurant and commercial kitchen lines are among the best uses for jetting.

Snaking or hydro-jetting, which do I need?

A single simple clog can be snaked. Recurring clogs, grease and roots are better jetted. We recommend after the camera inspection.

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Multiple Drains Backing Up? It Is Probably the Main Line

Why does my tub fill up when I flush the toilet?

The main line is blocked, so water from the toilet backs up to the lowest drain, which is often the tub.

Can I use the bathroom with a main line clog?

Avoid it. Every flush adds water that will come up the lowest drain.

Is a main line clog an emergency?

If sewage is coming up into the house, yes. Stop using water and call.

What is a sewer cleanout?

A capped access pipe on the sewer line, usually outside near the foundation, used to clear and inspect the line.

How do I prevent main line clogs?

Keep grease and wipes out of the drains, and have the line cleaned and inspected if you have large trees or an older clay or cast iron line.

I am on septic. Is it the tank?

It might be. If the tank is due for pumping, call a septic company. If the tank is fine, the line between the house and the tank may be blocked, which we clear.

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Sewer Camera Inspection

How long does a sewer camera inspection take?

Usually under an hour once we have access to the line.

Do I need a cleanout?

A cleanout is the easiest access, but we can also go in through a toilet or vent. If you have no cleanout, we can install one.

Can I see the footage?

Yes. We review it with you on site and can share it for your records or an insurance claim.

Should I get a sewer inspection before buying a house?

For homes over 20 years old or with large trees, yes. A sewer line replacement is one of the most expensive surprises after closing.

Can the camera find roots?

Yes. Roots are one of the most common things we find, usually at clay or cast iron joints.

What happens if you find a problem?

We show you the repair options, from cleaning to spot repair to replacement, with written prices.

Does the camera inspect the city sewer main?

We inspect your line from the house to the connection. The main in the street belongs to the utility.

Is a camera inspection included with drain cleaning?

We recommend one whenever a clog keeps coming back, and before hydro jetting.

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Sewer Line Repair & Replacement

How much does sewer line replacement cost?

It depends on length, depth and what is in the way. You get a written price after the camera inspection.

Can you replace a sewer line without digging up my yard?

Under driveways, walks and roads we bore so the surface stays intact. Elsewhere we dig only where needed and restore the area.

How long does a sewer line last?

Clay and cast iron lines often last 50 to 70 years. PVC lasts longer. Roots and soil movement can shorten any of them.

Who is responsible for my sewer line?

Generally the homeowner owns the line from the house to the city connection. We can show where yours connects.

Can roots be removed from a sewer line for good?

Jetting removes them, but they return through open joints. Repairing or replacing those joints stops them.

Is a sewer backup an emergency?

Yes. Stop using water in the house and call 864-438-0525. Sewage carries bacteria, so avoid contact.

How long does sewer line replacement take?

Many residential replacements take one to two days, depending on length and access.

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Tree Roots in Your Sewer Line

Will roots come back after cleaning?

Usually, yes, because the joints that let them in are still there. How fast depends on the tree and the pipe.

Should I cut down the tree?

Not necessarily. Repairing or replacing the damaged section of pipe usually solves the problem and saves the tree.

Does root killer work?

Foaming root treatments can slow regrowth in a sound pipe, but they do not repair the joint that lets roots in.

Does homeowner's insurance cover root damage?

Many policies exclude roots and wear in sewer lines. Some offer a separate service line rider.

How do you find where the roots are?

A camera with a locator shows the depth and location from the surface, so a repair opens only what it has to.

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Why Do My Drains Keep Clogging?

How often should a drain clog?

Rarely. A drain that clogs more than once or twice a year has buildup or a problem in the line.

Are flushable wipes safe?

No. They do not break down like toilet paper and are one of the most common causes of toilet and main line clogs.

Do enzyme drain cleaners work?

Enzyme products can help keep a clean drain clear, but they will not open a full clog.

Can a clogged drain damage pipes?

A clog itself rarely does, but water backing up can leak at joints, and chemical cleaners can damage older pipes.

What is hydro jetting?

High-pressure water that scours grease, scale and roots off the pipe walls, so clogs do not return as quickly.

More on Why Do My Drains Keep Clogging?

Commercial

General

Do you work on commercial properties?

Yes. We handle service, repairs, maintenance programs and renovation plumbing for offices, hotels, restaurants and multi-unit properties.

Do you offer maintenance programs for businesses?

Yes. A commercial maintenance program puts your property on a regular inspection schedule, with documented findings and priority response.

Commercial Plumbing

What types of commercial buildings do you work on?

Offices, restaurants, retail, medical offices, hotels, industrial sites and multi-unit residential properties.

Are you licensed for commercial work?

Yes. Ethical Plumbing holds South Carolina mechanical contractor license CLM.117181, general contractor license CLG.127052 and North Carolina license L.38212.

Can you work after hours to avoid disrupting business?

We schedule around your hours wherever we can. Tell us your constraints when you request service or a bid.

Do you offer commercial maintenance programs?

Yes. A maintenance program puts your building on a regular inspection and service schedule, with priority when something fails.

Can you handle multiple properties?

Yes. We work with property managers across portfolios and can invoice by property, unit or cost code.

Do you offer commercial credit accounts?

Commercial customers can apply for an account with our credit application, which asks for a W-9 and trade and bank references.

Do you work with general contractors?

Yes. We handle the plumbing scope for renovations and tenant improvements and coordinate with your schedule.

How do I request a bid?

Use the bid request page or call the office. Include the property, the scope and your timeline.

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Commercial Plumbing Maintenance Program

How often are maintenance visits?

It depends on the building. Restaurants often need quarterly drain service; offices may need one or two visits a year. We set the schedule with you.

Do program members get priority?

Yes. Buildings on a maintenance program are scheduled ahead of non-program calls.

What does a program cost?

It depends on the size of the building and what is included. You get a written proposal after a walkthrough.

Can one program cover several properties?

Yes. We can build one program across a portfolio, with findings and invoices for each property.

Do you keep records of each visit?

Yes. You get written findings with photos after every visit.

Is this the same as the VIP Prevention Plan?

No. The VIP Prevention Plan is for homes. Commercial programs are built around each building.

Can you service tankless water heaters?

Yes. We descale and service commercial tankless units, and we are Navien certified.

How do I get started?

Request a bid or call the office to schedule a walkthrough.

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Hotel Renovation Plumbing

Can you work while the hotel stays open?

Yes. We phase work by floor or stack and isolate water so occupied rooms keep service.

Can you install brand-standard fixture packages?

Yes. We review submittals before rough-in so valves and drains match the specified fixtures.

Do you do tub-to-shower conversions?

Yes, including drains, valves and supply changes.

Can you replace risers?

Yes. We repair or replace supply and drain risers, planned around occupancy.

Do you handle permits and inspections?

We handle the plumbing permits and inspections required for our scope.

Are you licensed for commercial work in SC and NC?

Yes. We hold SC mechanical and general contractor licenses and an NC license.

How do I get a bid?

Send drawings, the room count and your phasing schedule through the bid request page.

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Plumbing for Property Managers

Can you schedule directly with tenants?

Yes, with your approval. We contact the tenant, set access and keep you updated.

Do you send photos of the work?

Yes. Every visit comes with photos and notes you can share with owners.

Can you work within a not-to-exceed limit?

Yes. We work within your approval limit and send written options for anything above it.

Can you invoice by property or unit?

Yes. We can match invoices to your properties, units or cost codes.

Do you handle HOAs and townhome communities?

Yes. We work on shared lines and individual units, and can help sort out what belongs to the HOA versus the owner.

Do you offer maintenance programs for portfolios?

Yes. A maintenance program can cover several properties with one schedule.

Can you handle vacant units in winter?

Yes. Vacant units are at risk for frozen pipes. Ask us about protecting them before a freeze.

How do we set up an account?

Call the office or request a bid. Commercial accounts can apply for credit with our credit application.

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Real Estate Division

How fast can you quote inspection items?

We provide written repair quotes within 24 hours of looking at the job.

When is the work scheduled?

As soon as the estimate is approved. We schedule repairs to meet the closing date whenever possible.

Do you do pre-listing plumbing inspections?

Yes. A pre-listing inspection lets sellers fix or price plumbing problems before buyers find them.

Can you complete repairs before closing?

Yes, when the estimate is approved in time. We document the work for both sides.

Do you provide sewer camera inspections for buyers?

Yes. We recommend one for homes over 20 years old or with mature trees near the sewer line.

Who do I send the inspection report to?

Email support@ethicalplumbing.com or call 864-438-0525 and mention the Real Estate Division.

Do you work with investors and flippers?

Yes. We price and complete plumbing for renovation projects and rentals.

Do you serve both SC and NC?

Yes. We serve seven counties across the Upstate of South Carolina and western North Carolina.

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Request a Commercial Bid

How long does a bid take?

Simple service work can often be priced quickly. Larger projects depend on drawings and a walkthrough; we will give you a timeline when we receive the request.

Do you bid on renovation and tenant improvement work?

Yes. Send drawings and specs and we will price the plumbing scope.

Can you bid maintenance programs?

Yes. We build programs around the building after a walkthrough.

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Restaurant Plumbing

Do you clean restaurant kitchen drains?

Yes. We clear and hydro jet kitchen and floor drain lines to remove grease, not just open the clog.

Do you repair and install grease traps?

Yes. We repair, replace and install grease traps and interceptors. Routine pumping is done by a licensed grease hauler.

How often should restaurant drains be jetted?

It depends on volume and menu. Many busy kitchens benefit from jetting every few months.

Can you work outside business hours?

We schedule early mornings and between shifts whenever possible so the kitchen can stay open.

Do you install commercial water heaters?

Yes. We size and install tank and tankless systems for dish machines, handwashing and prep.

Do you hook up gas kitchen equipment?

Yes. We run gas lines and connect ranges, fryers and other gas equipment. Repairs to the equipment itself go to the manufacturer’s service company.

Do you serve restaurant groups with several locations?

Yes. Our maintenance program covers multiple locations with one point of contact.

How do I get a quote?

Call 864-438-0525 or send the details through our bid request page.

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Fixtures & repairs

Bathroom Plumbing

Do you do full bathroom remodels?

No. We handle the plumbing for bathroom remodels and work alongside your contractor, who handles tile, cabinets and finishes.

Can you move a toilet to a new spot?

Usually, yes. It depends on the floor structure and drain route. We look at it before you commit to a layout.

Can you install a shower valve I bought?

Yes, as long as it suits your water pressure and the wall depth. We check the model before rough-in.

Should I replace old pipe during a remodel?

If your home has galvanized or polybutylene pipe, yes. With the walls open, replacing it costs much less than later.

Do you pull permits for remodel plumbing?

When the work requires a permit, we let you know and handle the plumbing portion.

How long does bathroom remodel plumbing take?

Rough-in usually takes one to three days depending on what moves. Fixture installation happens after tile and finishes.

Can you install a curbless shower drain?

Yes. Curbless showers need planning at the framing stage so the floor can slope to a linear or center drain.

Do you work with my contractor?

Yes. We coordinate schedules so plumbing is ready before walls close and fixtures go in after finishes.

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Dishwasher Installation

How long does dishwasher installation take?

Usually one to two hours for a replacement.

Do you connect the electrical?

We connect existing power where it is ready. New circuits are done by an electrician.

What is a high loop?

Routing the drain hose up under the counter so dirty sink water cannot flow back into the dishwasher.

Why does my dishwasher leave water in the bottom?

Often a clogged filter or a kinked or clogged drain connection. If the sink drains slowly too, the drain line may be the problem.

Can you run a water line to my refrigerator?

Yes. We run a new line with a shutoff, using braided or copper tubing instead of plastic.

Do you install washing machine boxes?

Yes, including recessed outlet boxes with shutoffs and leak-stop valves.

Do you remove the old dishwasher?

Yes, we remove and dispose of it.

Can you install a dishwasher where there was none?

Usually, if there is cabinet space. It needs water, drain and power run to the spot.

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Faucet Installation

How long does faucet installation take?

Usually an hour or two, longer if shutoffs or supply lines need replacing.

Do touchless faucets need power?

Most run on batteries; some offer a plug-in adapter. We place the battery box where you can reach it.

Can you install a faucet on a granite counter?

Yes. If a new hole is needed, it is drilled by the countertop fabricator; we install the faucet.

Can you install a pot filler?

Yes. It needs a water line run to the stove wall, which we price separately.

Do you remove the old faucet?

Yes, and we dispose of it.

Why replace supply lines with a new faucet?

Old supply lines can crack or leak once disturbed. New braided lines are inexpensive insurance.

Do you install bathroom vanity faucets during remodels?

Yes, along with drains, supply lines and other remodel plumbing.

Which faucet brands do you recommend?

We recommend brands with good warranties and available repair parts, and can suggest options for your budget.

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Faucet Repair

Is it worth repairing a dripping faucet?

Usually yes, for any quality faucet. Parts are inexpensive compared with a new faucet.

Why is my faucet flow weak?

A clogged aerator or cartridge is the usual cause. If every faucet is weak, the problem may be water pressure or the pipes.

Why is water under my kitchen sink?

Check the supply lines, the faucet base and the drain connections. A leaking sprayer hose is a common culprit.

My outdoor faucet leaks inside the wall. What happened?

Most likely it froze with a hose attached. The faucet needs replacing; the wall should be checked for water.

Do you repair single-handle faucets?

Yes. Most single-handle faucets have a replaceable cartridge.

Can you repair a faucet without the brand name?

Usually. We identify the cartridge type and source the right part.

How long does a faucet repair take?

Most repairs take under an hour once we have the part.

Should I replace the shutoff valves too?

If they are old or do not shut off fully, yes. We check them on every faucet call.

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Fixtures & Installs

Can you install a fixture I already bought?

Yes. We install customer-supplied fixtures and check that every part is there before we start.

Do you replace shutoff valves when installing a fixture?

We check them and recommend replacing old ones. Old shutoffs often fail when they are finally turned.

How long does a fixture install take?

Most faucets, toilets and disposals take an hour or two. Shower valves take longer because the wall has to be opened.

Do you haul away the old fixture?

Yes, we remove and dispose of the old fixture.

Is a dripping faucet worth fixing?

Yes. A steady drip wastes a surprising amount of water over a year, and the worn part usually gets worse.

Do you work on bathroom and kitchen remodels?

We handle the plumbing for remodels: moving drains and supply lines, new valves and fixture installs. See our bathroom plumbing page.

Are fixture repairs covered by the VIP Prevention Plan?

Members get 10% off repairs and half off the service call fee.

What brands do you install?

We install all major fixture brands and recommend models that hold up and have parts available.

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Garbage Disposal Repair & Installation

How long does a garbage disposal last?

Most last 8 to 15 years, depending on the model and how it is used.

Where is the reset button?

On the bottom of the disposal under the sink, usually a small red button. Turn the switch off before pressing it.

Can I put my hand in the disposal to clear a jam?

No. Turn off the power at the switch and breaker and use the hex key on the bottom of the unit, or call us.

What should not go in a garbage disposal?

Grease, oil, bones, fibrous peels like celery and corn husks, coffee grounds, eggshells, pasta and rice.

Can you install a disposal where there was none?

Usually, yes. The sink needs a power outlet underneath and room for the unit. We check both first.

Is a disposal okay with a septic tank?

Yes, with a septic-rated model and more frequent tank pumping.

Why does my disposal leak?

Leaks come from the sink flange at the top, the drain connections on the side, or the body of the unit. A leaking body means replacement.

Do you install the disposal I bought?

Yes. We can install a disposal you purchased, or supply one.

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Kitchen Plumbing

Do you do full kitchen remodels?

No. We handle the plumbing for kitchen remodels and work alongside your contractor.

Can you move my sink to an island?

Usually, yes. An island sink needs a drain route through the floor and a venting method that works without a wall. We check before you commit to the layout.

Do you install refrigerator water lines?

Yes, with a shutoff you can reach and braided or copper tubing instead of plastic.

Should I replace the shutoff valves under the sink?

During a remodel, yes. Old valves often fail when they are finally turned.

Do you install gas lines for ranges?

Yes. We run new gas lines and hook up gas ranges and cooktops. We do not repair the appliances themselves.

How long does kitchen plumbing take?

Rough-in is usually one or two days. Final connections happen after cabinets and counters are set.

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Plumbing Repair

How much does a plumbing repair cost?

It depends on the problem and the part. You get a written price after the diagnosis and before any work starts.

Is there a service call fee?

Yes, a service call fee covers the visit and diagnosis. VIP Prevention Plan members pay half.

Do you repair all brands?

Yes. We repair fixtures, water heaters and equipment from all major brands.

Can you fix it on the first visit?

Most common repairs are done on the first visit. Larger jobs are scheduled once you approve the written price.

Do you warranty repairs?

Ask us about the warranty on your specific repair; we explain it with the written price.

Do you handle emergencies?

Our phone line answers around the clock, and urgent calls go first in line during business hours.

Do you work on rental properties?

Yes. We work with landlords and property managers, and can coordinate access with tenants.

Are your plumbers licensed?

Yes. Our lead plumbers are licensed at the Master level, and we hold South Carolina and North Carolina contractor licenses.

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Plumbing Services

Do you handle both homes and businesses?

Yes. We serve homeowners, landlords and property managers, and commercial buildings including offices, restaurants, hotels and multi-unit properties.

Do you give written estimates?

Yes. Every job starts with a diagnosis, and you get your options with written prices before any work begins.

Do you offer a maintenance plan?

Yes. The VIP Prevention Plan includes a yearly safety inspection, front-of-the-line service, 10% off repairs and half off the service call fee for $275 a year.

Can you install fixtures or appliances I bought?

Yes. We install customer-supplied faucets, toilets, disposals and water heaters, or supply them for you.

Do you do full bathroom or kitchen remodels?

We do the plumbing for remodels: moving drains and supply lines, new valves and fixture installs. The rest of the remodel is done by your contractor.

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Shower & Shower Valve Repair

Can a shower valve be replaced without removing tile?

Often, if there is an access panel behind the shower or the new trim covers the opening. Otherwise some tile must come out. We explain before starting.

Why does my shower turn hot or cold when someone flushes?

Your valve is not pressure-balanced. A pressure-balanced or thermostatic valve fixes it.

How long does shower valve replacement take?

Usually a few hours, plus any wall repair.

What is a pressure-balanced valve?

A valve that adjusts automatically when water pressure changes, so the temperature stays steady.

My shower drips after I turn it off. Is that normal?

A few drips from water left in the showerhead is normal. A steady drip means a worn cartridge.

Why is my shower pressure low but the sink is fine?

Usually a clogged showerhead or flow restrictor, or a partly blocked valve cartridge.

Can you fix a tub spout that will not divert?

Yes. The diverter in the spout wears out and the spout is replaced.

Do you do shower plumbing for remodels?

Yes. We install valves, drains and supply lines for shower remodels.

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Toilet Installation

How long does it take to install a toilet?

Most replacements take an hour or two. Flange or subfloor repairs add time.

Can you install a toilet I bought?

Yes. We check that all parts are in the box before we start.

What is a comfort-height toilet?

A toilet with a seat about two inches taller than standard, closer to chair height.

Do you remove the old toilet?

Yes, we remove and dispose of it.

Do I need a new flange?

Only if the old one is broken, corroded or set at the wrong height. We check when the old toilet comes off.

Elongated or round bowl?

Elongated bowls are more comfortable; round bowls fit smaller bathrooms. We measure your space.

Is caulk around the base necessary?

We caulk the front and sides and leave the back open, so a future leak shows instead of hiding under the toilet.

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Toilet Keeps Running? How to Stop It

How much water does a running toilet waste?

A constantly running toilet can waste hundreds of gallons a day, which shows up quickly on your water bill.

Why does my toilet run for a few seconds by itself?

The flapper is leaking slowly, so the tank refills every so often. Replacing the flapper usually fixes it.

Can I fix a running toilet myself?

Often, yes. Flappers and chain adjustments are simple. Fill valves and flush valves take more care.

Should I repair or replace an old toilet?

If it is cracked, uses 3.5 gallons or more per flush, or needs several parts, replacement is often the better value.

Why is water on the floor around my toilet?

That is a different problem: the supply line, the tank bolts or the wax ring. Call us before it damages the floor.

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Toilet Repair

How do I stop a toilet from running?

Lift the tank lid and check that the flapper seals and the float is not set too high. If it keeps running, the flapper or fill valve needs replacing.

Why is water leaking around the base of my toilet?

Usually a failed wax ring or a loose toilet. Stop using it and call; leaks at the base can damage the subfloor.

Why does my toilet rock?

Loose bolts, a broken flange or a damaged subfloor. A rocking toilet will eventually break the wax seal and leak.

How do I check for a silent toilet leak?

Put a few drops of food coloring in the tank and wait 15 minutes without flushing. Color in the bowl means the flapper is leaking.

Is a running toilet expensive to fix?

Usually not. Flappers and fill valves are inexpensive parts.

When should I replace instead of repair?

If the porcelain is cracked, the toilet is very old and inefficient, or it needs repairs often, replacement usually makes more sense.

Why does my toilet gurgle?

Gurgling can mean a partial clog or a venting problem. If other drains gurgle too, the main line may be involved.

Can you repair any toilet brand?

Yes. We repair all common brands and carry the most common parts.

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Water quality & wells

Water Softeners

Do I need a water softener in Greenville?

Many Greenville homes on city water do not. Homes on wells often do. We test your water before recommending one.

What is a salt bridge?

A hard crust of salt in the brine tank that leaves a hollow space underneath, so water cannot reach the salt. The tank looks full but the softener stops working.

How long does a water softener last?

A well-maintained softener often lasts 10 to 15 years. The resin may need replacing sooner on iron-heavy well water.

How often should I add salt?

Check monthly and keep the salt above the water line. Use the type of salt recommended for your system.

Will a softener protect my water heater?

Yes. Hard water leaves scale in tanks and tankless heat exchangers. Soft water helps both last longer.

Is softened water safe to drink?

For most people, yes. Softening adds a small amount of sodium. If you are on a sodium-restricted diet, ask about a drinking water bypass.

What is a high-efficiency softener?

A unit that regenerates based on the water you actually use, so it uses less salt and water than older timer-based models.

Do you service softeners you did not install?

Yes. We diagnose and repair most brands, whoever installed them.

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Well Pump Repair

How long does a well pump last?

Many well pumps last 10 to 15 years. A waterlogged pressure tank or short cycling can shorten that a lot, which is why we check the tank on every pump call.

Why does my well pump keep turning on and off?

Rapid cycling usually means the pressure tank has lost its air charge or failed, or the pressure switch is faulty. Left alone, it burns out the pump.

Why do I have no water after a storm?

Lightning and power surges often damage the pressure switch, control box or pump. Check the breaker first, then call us.

Can you replace just the pressure tank?

Yes. If the pump is healthy, replacing a failed tank is often all that is needed.

What is a constant-pressure well system?

A variable-speed pump and controller that keep water pressure steady, so showers do not weaken when another tap opens.

Do you drill new wells?

No. We repair and replace pumps, tanks, controls and plumbing on existing wells. New wells are drilled by a licensed well driller.

Why is my well water sandy or dirty?

A failing pump, a pump set too low, or a problem with the well itself can pull in sediment. We check the pump first, and a sediment filter protects your plumbing meanwhile.

Is well pump repair an emergency?

No water at all is treated as urgent. Call 864-438-0525 and tell us what is happening.

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Whole-House Water Filtration

What is the difference between a water filter and a water softener?

A filter removes things like sediment, chlorine, iron or sulfur. A softener removes the calcium and magnesium that make water hard. Some homes need one, some need both.

Do I need a water filter on city water?

Not always. City water is treated and safe to drink. Many homeowners add a whole-house carbon filter for better taste and smell, or a sediment filter if they see grit in fixtures.

Do you test the water first?

Yes. We test before recommending a system, so you only pay for treatment your water actually needs.

How often do whole-house filters need changing?

It depends on the filter and your water. Sediment and carbon cartridges are often changed every few months to a year. We tell you the schedule for your system.

Will a whole-house filter lower my water pressure?

A properly sized system should not noticeably lower pressure. Undersized filters and clogged cartridges are what cause pressure drops.

What causes a rotten egg smell in my water?

Usually hydrogen sulfide in well water, or a reaction inside the water heater. We check both before recommending a fix.

Why are there blue-green stains around my fixtures?

That is usually acidic water reacting with copper pipe. It is common on some Upstate wells, and a neutralizing filter corrects it before it damages your pipes.

Do you service water softeners too?

Yes. We install, repair and service water softeners. See our water softener page for more.

More on Whole-House Water Filtration

Gas lines

Gas Line Services

Do you install new gas lines?

Yes. We run new gas lines for ranges, dryers, water heaters, tankless units, fireplaces, grills, fire pits and outdoor kitchens.

Do you repair gas appliances?

No. We install and repair gas lines and hook up gas appliances, but repairs to the appliance itself go to the manufacturer or an appliance technician.

What should I do if I smell gas?

Leave the house, do not use switches or flames, and call your gas company or 911 from outside. Call us to repair the line once it is safe.

Can I switch from an electric range to gas?

Yes, if gas service is available at your home. We run a line to the range location and install a shutoff valve behind it.

Why does my tankless water heater need a bigger gas line?

Tankless units burn much more gas at once than a tank heater. An undersized line starves the unit and causes error codes.

Do you pressure test new gas lines?

Yes. Every new or repaired line is pressure tested and checked for leaks before the gas is turned on.

How much does gas line installation cost?

It depends on the length of the run, the line size and the route. You get a written price before any work starts.

Do you install gas lines for outdoor kitchens and fire pits?

Yes. We run gas lines to outdoor kitchens, grills, fire pits and patio heaters.

More on Gas Line Services

Emergencies

Emergency Plumbing

Are you a 24-hour plumber?

Our phone line answers 24 hours a day, but our plumbers do not work through the night. After hours, our answering service takes your details so you are on the schedule, and the steps on this page help you limit the damage until we arrive.

How fast can an emergency plumber get to me?

During business hours, urgent calls go first in line, and we tell you a realistic arrival time when you call. After hours, our answering service takes your details so an emergency plumber is on the schedule first thing.

Do you answer 24 hours a day?

Our phone line answers around the clock. Plumbers are dispatched during business hours, and urgent calls are put first in line. After hours, shut off the main and call; our answering service takes your details and the office follows up as soon as it opens.

What if my water heater is leaking?

Close the cold water valve on top of the heater and turn off its gas valve or breaker. Then call us. A leaking tank cannot be patched and usually needs replacement.

How can I prevent plumbing emergencies?

Know where your main shutoff is, insulate exposed pipes before freezing nights, replace rubber washing machine hoses with braided ones, and have your plumbing inspected once a year.

I cannot find my main shutoff. What now?

Shut the water off at the meter box near the street. It usually needs a meter key or a wrench. If you cannot turn it, call your water utility (Greenville Water, Spartanburg Water or your local provider); they can shut it off at the meter.

Should I call a plumber or the water company?

If the leak is between the street and your meter, call the water company. If it is anywhere between the meter and your house, or inside, call us.

My toilet is about to overflow. What do I do?

Lift the tank lid and push the flapper down to stop the water, then turn the valve behind the toilet clockwise. Do not flush again until the clog is cleared.

What should I do about frozen pipes?

Open the faucet the pipe feeds and warm the pipe with a hair dryer or space heater, starting near the faucet. Never use an open flame. If a pipe has split, shut off the main before it thaws.

More on Emergency Plumbing

Crawl spaces

Crawl Space Encapsulation

Is crawl space encapsulation worth it?

In the humid Upstate, often yes. A dry crawl space protects pipes, floor framing and insulation, and can make the house above feel less damp.

Do I need a dehumidifier after encapsulation?

Usually yes. Sealing the space keeps outside air out; the dehumidifier removes the moisture that is already there and any that gets in.

Do you install sump pumps?

Yes. We install, repair and replace sump pumps, including battery backups.

Does encapsulation help frozen pipes?

It helps. A sealed crawl space stays warmer in winter than a vented one, which lowers the risk of frozen pipes.

Will you fix plumbing leaks first?

Yes. We repair any plumbing leaks under the house before the liner goes down.

How long does encapsulation take?

Most crawl spaces take one to three days, depending on size and access.

Do you offer a warranty?

Ask us about the warranty on the liner and equipment when we quote your crawl space.

Do you replace insulation?

We can remove damaged insulation and recommend the right approach for your crawl space.

More on Crawl Space Encapsulation

Maintenance & inspections

Home Plumbing Maintenance Checklist

How often should a plumber inspect my home?

Once a year is a good rule, and before buying a home or after a major leak.

When should I disconnect my garden hoses?

Before the first hard freeze, usually by early November in the Upstate.

What temperature should I keep my house when I am away in winter?

At least 55°F. For long absences, shut off the main and have the lines drained.

Do I need to flush my water heater every year?

Yes, for most homes. It removes sediment and helps the heater last longer.

More on Home Plumbing Maintenance Checklist

Plumbing Inspections

How long does a plumbing inspection take?

Most homes take one to two hours, plus time for a sewer camera inspection if needed.

Do you inspect the sewer line?

Yes. A camera inspection shows roots, cracks, sags and breaks, and is one of the most valuable checks before buying an older home.

Will I get a written report?

Yes. You get written findings, with prices for anything that needs repair.

Can you fix what you find?

Yes. We can repair or replace what the inspection turns up, often before closing.

Is a plumbing inspection the same as a home inspection?

No. A home inspection covers the whole house briefly. A plumbing inspection goes deeper on the plumbing systems that cost the most to fix.

Do you work with real estate agents?

Yes. Our Real Estate Division handles pre-listing inspections and repair quotes for agents.

What does the VIP Prevention Plan inspection include?

Members get a yearly plumbing safety inspection of the water heater, fixtures, pressure, drains and visible plumbing.

Do you inspect commercial buildings?

Yes. Ask about inspections for commercial and multi-unit properties.

More on Plumbing Inspections

VIP Prevention Plan

How much does the VIP Prevention Plan cost?

The plan is $275 a year.

What does front-of-the-line service mean?

When you call with a problem, members are scheduled ahead of non-members.

How much do members save?

Members get 10% off repairs and 50% off the service call fee, on top of the yearly safety inspection.

What do the service and fixture guarantees cover?

Ask us for the current terms when you join; we explain exactly what is covered before you sign up.

Is the plan for businesses too?

The VIP Prevention Plan is for homes. Businesses and property managers can ask about our commercial maintenance programs.

Can I use 0% financing as a member?

Members have access to 0% financing options on larger repairs and replacements. Terms depend on approval.

Does the plan cover rental properties?

Yes. Many landlords put each rental on the plan so small problems are caught between tenants.

Can I cancel?

Ask us about the plan terms when you join; we keep it simple and explain them up front.

More on VIP Prevention Plan

Towns we serve

Plumber in Anderson, SC

Do you serve all of Anderson County?

We serve Anderson and much of the county, including Powdersville, Williamston, Pendleton and Belton. Call and we will confirm your address.

Are you licensed to work in Anderson?

Yes. Ethical Plumbing holds South Carolina mechanical contractor license CLM.117181 and general contractor license CLG.127052.

Do you work on lake homes?

Yes. We repair water lines, water heaters, wells and fixtures in homes around Lake Hartwell, including homes used part of the year.

How do I protect a lake home I leave empty in winter?

Keep the heat on, insulate exposed pipe, and shut off the main water when you leave. For longer absences, we drain the lines for you so nothing is left in the pipes to freeze.

Do you repair well pumps in Anderson County?

Yes. We repair and replace well pumps, pressure tanks and controls. New wells are drilled by a licensed well driller.

Who handles a leak at my water meter?

Your water provider handles its side of the meter. Leaks between the meter and your house are the homeowner’s, and we repair those.

Do you handle emergencies in Anderson?

Our phone line answers around the clock, and urgent calls go first in line during business hours.

More on Plumber in Anderson, SC

Plumber in Boiling Springs, SC

Do you serve all of Boiling Springs?

Yes, along with Inman, Lake Bowen, Chesnee and the rest of northern Spartanburg County.

Are you licensed?

Yes. Ethical Plumbing holds South Carolina mechanical contractor license CLM.117181 and general contractor license CLG.127052, and our lead plumbers are licensed at the Master level.

My water heater came with the house. When should I replace it?

Many builder-grade tanks last 8 to 12 years. If yours is leaking, rumbling or running out of hot water, we price repair and replacement side by side.

Is tankless worth it for a family home?

Often, yes. A properly sized tankless unit ends cold showers for the last person in line. We are Navien certified.

Do you work on wells?

Yes. We repair and replace well pumps, pressure tanks and controls. New wells are drilled by a licensed well driller.

Can you help with septic backups?

We clear and repair the drain line between the house and the septic tank. A septic company pumps the tank.

Do you handle emergencies in Boiling Springs?

Our phone line answers around the clock, and urgent calls go first in line during business hours.

More on Plumber in Boiling Springs, SC

Plumber in Brevard, NC

Are you licensed to work in North Carolina?

Yes. Ethical Plumbing holds North Carolina license L.38212, along with our South Carolina licenses.

Do you serve all of Transylvania County?

We serve Brevard, Pisgah Forest, Cedar Mountain, Rosman and much of the county. Call and we will confirm your address.

How do I protect a second home from frozen pipes?

Keep the heat on, insulate exposed pipe, and shut off the main water when you leave. For long absences, we drain the lines for you so nothing is left in the pipes to freeze.

Do you repair well pumps in Transylvania County?

Yes. We repair and replace well pumps, pressure tanks and controls. New wells are drilled by a licensed well driller.

Why are there blue-green stains in my sink?

That usually means acidic well water reacting with copper pipe. A neutralizing filter corrects it before it damages your plumbing.

Can you install leak sensors in a rental or second home?

Yes. We install leak sensors and automatic shutoff valves that close the main water line when a leak is detected, so a leak cannot flood a home no one is in.

Do you also serve Hendersonville?

Yes. We serve Henderson and Polk counties too, including Hendersonville, Flat Rock, Fletcher, Tryon and Saluda.

More on Plumber in Brevard, NC

Plumber in Easley, SC

Do you serve all of Pickens County?

We serve Easley, Pickens, Liberty, Central, Clemson and much of the county. Call and we will confirm your address.

Who handles a leak at my water meter in Easley?

Easley Combined Utilities handles its side of the meter. Leaks between the meter and your house are the homeowner’s, and we repair those.

Do you repair well pumps in Pickens County?

Yes. We repair and replace well pumps, pressure tanks and controls. New wells are drilled by a licensed well driller.

My well water stains fixtures. What can I do?

Iron and sediment are common in Upstate wells. We test the water and install a filter matched to what it shows.

Do you work on older mill village homes?

Yes. We repair aging pipe and drains in older Easley homes, and price repiping when the pipe is failing throughout.

Do you handle emergencies in Easley?

Our phone line answers around the clock, and urgent calls go first in line during business hours.

More on Plumber in Easley, SC

Plumber in Five Forks, SC

Do you serve all of Five Forks?

Yes, along with nearby Simpsonville, Greer and Mauldin.

Does my Five Forks home have polybutylene pipe?

Homes built in the late 1980s and early 1990s often do. It is usually gray plastic, sometimes stamped PB. We can check on a visit and price repiping.

Do you install water softeners and filters?

Yes. Most Greenville Water homes do not need a softener, but some add a whole-house filter for taste. We test first.

Do you handle emergencies in Five Forks?

Our phone line answers around the clock, and urgent calls go first in line during business hours.

More on Plumber in Five Forks, SC

Plumber in Fountain Inn, SC

Do you serve all of Fountain Inn?

Yes, along with Simpsonville, Five Forks, Mauldin and Gray Court.

Do you work on older homes downtown?

Yes. Older Fountain Inn homes often have galvanized pipe and cast iron drains. We repair what can be repaired and price repiping when needed.

Do you serve Gray Court?

Yes. We serve Gray Court and nearby parts of Laurens County.

Do you install tankless water heaters?

Yes. We are Navien certified for gas tankless. For all-electric homes we install the Essency EXR.

Do you handle emergencies in Fountain Inn?

Our phone line answers around the clock, and urgent calls go first in line during business hours.

More on Plumber in Fountain Inn, SC

Plumber in Greenville, SC

Do you serve all of Greenville?

Yes. We serve the City of Greenville and the surrounding area, including Taylors, Greer, Mauldin, Simpsonville, Berea, Wade Hampton and Travelers Rest.

Who do I call about a water main break in the street?

Greenville Water handles leaks on their side of the meter and in the street. Leaks between the meter and your house are the homeowner’s, and we repair those.

Is Greenville water hard?

Greenville Water is known for its high quality. Most city homes do not need a water softener, though some add a whole-house filter for taste. Homes on private wells are a different story, and we test before recommending anything.

Do you work on older homes in North Main and Augusta Road?

Yes. Older Greenville homes often have cast iron drains and galvanized supply pipe. We repair what can be repaired and price repiping when the pipe itself is failing.

Do you handle emergencies in Greenville?

Yes. Our phone line answers around the clock. During business hours, urgent calls go first in line. See our emergency plumbing page for what to do while you wait.

Can you work on commercial buildings in Greenville?

Yes. We handle service, maintenance and renovation plumbing for offices, restaurants, hotels and multi-unit properties.

More on Plumber in Greenville, SC

Plumber in Greer, SC

Do you serve both the Greenville and Spartanburg sides of Greer?

Yes. We serve all of Greer, plus nearby Taylors, Duncan, Lyman and Wellford.

Who handles a leak at my water meter in Greer?

Greer CPW handles leaks on its side of the meter. Leaks between the meter and your house are the homeowner’s, and we repair those.

Do you work on homes with private wells near Lake Robinson?

Yes. We repair well pumps, pressure tanks and controls, and the plumbing between the well and the house.

Do you handle commercial plumbing in Greer?

Yes. We provide service, maintenance and renovation plumbing for offices, restaurants, hotels and multi-unit properties.

How fast can you get to Greer?

Greer is right next to our Taylors shop, so it is one of our quickest drives. Urgent calls go first in line during business hours.

More on Plumber in Greer, SC

Plumber in Hendersonville, NC

Do you serve all of Henderson County?

We serve Hendersonville, Flat Rock, Fletcher, Mills River, Laurel Park, Etowah and much of the county. Call and we will confirm your address.

How do I keep pipes from freezing in a mountain home?

Insulate exposed pipe, keep crawl space vents closed in hard freezes, let faucets on outside walls drip, and keep the heat on. If a pipe keeps freezing, we can insulate or reroute it.

Do you repair well pumps in Henderson County?

Yes. We repair and replace well pumps, pressure tanks, pressure switches and control boxes. New wells are drilled by a licensed well driller.

Why is my well water staining fixtures?

Iron, manganese or slightly acidic water is common in mountain wells. A water test tells us which, and a filter matched to it fixes the problem.

What should I do with a second home over the winter?

Shutting off the main water and draining the lines is the safest choice for a home left empty. We drain the lines for second homes; call 864-438-0525 to schedule it before the first hard freeze.

Do you also serve Brevard and Tryon?

Yes. We serve Transylvania and Polk counties too, including Brevard, Pisgah Forest, Tryon, Columbus and Saluda.

More on Plumber in Hendersonville, NC

Plumber in Mauldin, SC

Do you serve all of Mauldin?

Yes, along with nearby Simpsonville, Five Forks and Greenville.

Should I repipe my 1970s Mauldin home?

If you have had more than one leak in a year, low pressure, or polybutylene pipe, repiping is worth pricing. We show you the repair and repipe options side by side.

Why does my sewer line keep backing up?

In older Mauldin neighborhoods, roots in clay or cast iron sewer lines are the usual cause. A camera inspection shows where, and a repair at that spot stops it.

Do you handle commercial plumbing in Mauldin?

Yes. We handle service and maintenance for businesses and multi-unit properties along the I-385 corridor and beyond.

More on Plumber in Mauldin, SC

Plumber in Pebble Creek, SC

Do you serve all of Pebble Creek?

Yes, along with nearby Taylors, Greer and the Paris Mountain area.

Does my Pebble Creek home have polybutylene pipe?

Homes built from the late 1970s to the mid 1990s often do. It is usually gray plastic, sometimes stamped PB. We can check on a visit.

How fast can you get to Pebble Creek?

Our Taylors shop is minutes away. Urgent calls go first in line during business hours.

More on Plumber in Pebble Creek, SC

Plumber in Pickens, SC

Do you serve all of Pickens?

Yes, along with Liberty, Six Mile, Dacusville and the rest of Pickens County.

Do you work on wells around Pickens?

Yes. We repair and replace well pumps, pressure tanks and controls, and test well water before recommending filtration. We do not drill new wells.

My pipes freeze every winter. What can you do?

Foothill homes see harder freezes. We insulate, reroute or protect the pipes that keep freezing.

Should I repipe my older Pickens home?

If you have galvanized pipe, low pressure or repeated leaks, repiping is worth pricing. We show you repair and repipe options side by side.

Do you handle emergencies in Pickens?

Our phone line answers around the clock, and urgent calls go first in line during business hours.

More on Plumber in Pickens, SC

Plumber in Powdersville, SC

Do you serve all of Powdersville?

Yes, along with nearby Easley, Piedmont, Williamston and Greenville.

My home is on septic. Can you help with backups?

Yes. We clear and repair the drain line between the house and the septic tank. If the tank is full, a septic company pumps it.

Do you handle emergencies in Powdersville?

Our phone line answers around the clock, and urgent calls go first in line during business hours.

More on Plumber in Powdersville, SC

Plumber in Simpsonville, SC

Do you serve all of Simpsonville?

Yes, along with Five Forks, Fountain Inn, Mauldin and the area along Harrison Bridge, Fairview and Woodruff roads.

Does my Simpsonville home have polybutylene pipe?

Homes built from the late 1970s to the mid 1990s often do. It is usually gray plastic pipe, sometimes stamped PB. We can check on a visit and price repiping if needed.

My water heater is 12 years old. Should I replace it?

Many tanks last 8 to 12 years. If yours is leaking, rumbling or running out of hot water, replacement usually costs less than repeated repairs. We give you both prices.

Do you handle emergencies in Simpsonville?

Our phone line answers around the clock, and urgent calls go first in line during business hours.

More on Plumber in Simpsonville, SC

Plumber in Spartanburg, SC

Do you serve all of Spartanburg County?

We serve Spartanburg and most of the county, including Boiling Springs, Inman, Duncan, Lyman, Wellford, Roebuck, Moore, Woodruff, Campobello and Landrum. Call and we will confirm your address.

Are you licensed to work in Spartanburg?

Yes. Ethical Plumbing holds South Carolina mechanical contractor license CLM.117181 and general contractor license CLG.127052.

Who handles a water leak at my meter?

Spartanburg Water handles leaks on its side of the meter. Leaks between the meter and your house are the homeowner’s, and we repair those.

Do you repipe older Spartanburg homes?

Yes. Older homes with galvanized or mixed pipe are good candidates for repiping when leaks keep coming back. We plan the job in writing first.

Do you work on wells and septic lines outside the city?

Yes. We repair well pumps, pressure tanks and the drain line to the septic tank. Tank pumping is done by a septic company.

Do you install tankless water heaters in Spartanburg?

Yes. We are Navien certified for gas tankless and size each unit to your home. For all-electric homes we install the Essency EXR, an electric on-demand water heater.

Do you handle commercial plumbing in Spartanburg?

Yes. We handle service, maintenance and renovation plumbing for businesses and multi-unit properties.

More on Plumber in Spartanburg, SC

Plumber in Taylors, SC

Where is your office?

Our shop is at 416 Waddell Road, Taylors, SC 29687. Call 864-438-0525 before stopping by, since our plumbers are usually out on jobs.

How fast can you get to me in Taylors?

We are based here, so Taylors is usually our quickest drive. During business hours urgent calls go first in line, and we give you a realistic arrival window when you call.

Do you work on older homes near Taylors Mill?

Yes. Older Taylors homes often have cast iron drains and patched supply lines. We repair what can be repaired and price repiping when the pipe itself is failing.

Do you install tankless water heaters in Taylors?

Yes. We are Navien certified for gas tankless and size each unit to your home. For all-electric homes we install the Essency EXR, an electric on-demand water heater.

More on Plumber in Taylors, SC

Plumber in Travelers Rest, SC

Do you serve all of Travelers Rest?

Yes, along with the Paris Mountain area, Marietta, Slater and northern Greenville County.

Do you work on wells in northern Greenville County?

Yes. We repair and replace well pumps, pressure tanks and controls. New wells are drilled by a licensed well driller.

Do you handle emergencies in Travelers Rest?

Our phone line answers around the clock, and urgent calls go first in line during business hours.

More on Plumber in Travelers Rest, SC

Plumber in Wade Hampton, SC

Do you serve all of Wade Hampton?

Yes, along with Taylors, Greenville and the Paris Mountain area.

Should I repipe my 1960s home?

If you have galvanized pipe, low pressure or repeated leaks, repiping is worth pricing. We show you repair and repipe options side by side.

Why does my main line keep backing up?

In older Wade Hampton neighborhoods, roots in clay or cast iron sewer lines are the usual cause. A camera inspection shows where.

How fast can you get to Wade Hampton?

We are based next door in Taylors, so it is one of our quickest drives. Urgent calls go first in line during business hours.

More on Plumber in Wade Hampton, SC

About Ethical Plumbing

Careers

Do I need a license to apply?

Not for apprentice or office roles. Plumber roles require a license, or progress toward one.

Where would I work?

Our shop is in Taylors, SC. Field roles work across the Upstate and, for licensed staff, western North Carolina.

Do you train apprentices?

Yes. Apprentices work alongside licensed plumbers on real jobs.

How do I apply?

Use the application form on this page and attach your resume. You can also email it to support@ethicalplumbing.com.

What if nothing is open right now?

Send your resume anyway. We keep it on file and reach out when a position opens that fits.

More on Careers

Contact

What are your hours?

The office is open Monday to Friday, 7:00am to 5:00pm, and phones are answered until 8:00pm. After hours, our answering service takes your call.

Do you answer the phone 24 hours?

Our phone line answers around the clock, but our plumbers do not work overnight. After hours, the answering service takes your details so you are on the schedule.

Can I book online?

Yes. Use the Book a visit button on any page to pick a time.

What email should I use?

support@ethicalplumbing.com. For leaks, no water or sewer backups, please call instead.

How do I request a commercial bid?

Use the commercial bid request page, or call the office and ask for a commercial estimate.

More on Contact

Plumbing Financing

Who provides your plumbing financing?

Financing is provided by GoodLeap, a national home improvement lender. You apply on GoodLeap’s secure website, and GoodLeap makes the credit decision.

What does "12 months no interest if paid in full" mean?

You make at least the minimum monthly payment for 12 months. If you pay the full balance within those 12 months, no interest is charged. If you do not, interest accrues from the start of the promotional period, is added to the balance, and the loan becomes a standard installment loan for the rest of the 10-year term.

How much will my monthly payment be?

Use the payment estimator on this page: slide to your project amount and each plan shows an estimated monthly payment. Your actual rate, term and payment depend on your credit and are shown by GoodLeap before you accept.

What can I finance?

Larger plumbing projects such as water heater replacement, tankless water heater installation, whole-home repiping, sewer line and water line replacement, and water filtration. Ask your plumber whether your project qualifies.

Can I apply before the plumber comes out?

Yes, but it helps to have your written price first, so you apply for the right amount. Our plumber can walk you through both plans on site.

Do VIP Prevention Plan members get special financing?

Members of our VIP Prevention Plan have access to 0% financing options on larger repairs and replacements, subject to approval.

More on Plumbing Financing

Plumbing Warranty

How long is your plumbing warranty?

Our installations come with a 1-year craftsmanship guarantee on our work. Equipment carries the manufacturer’s warranty, such as 6 years on Bradford White tanks and up to 20 years on Essency tanks. VIP Prevention Plan members get a 10-year warranty on all materials and services while their membership is active.

What is the warranty on a new water heater?

Bradford White tank water heaters have a 6-year limited tank warranty. The tankless water heaters we install have 15 years on the heat exchanger and burner chamber and 5 years on all other components. Essency heaters have a 20-year tank warranty. Every installation also gets our 1-year craftsmanship guarantee.

Does the manufacturer warranty cover labor?

Usually not. Most manufacturer warranties cover the tank or the failed part. We handle the claim and swap for you, with a written price for the labor and any code updates before we start.

Can I extend my warranty?

Yes. Extended warranty options are available on many installations. Ask your plumber, and the options and prices appear on your written estimate.

Why is drain cleaning not guaranteed?

We cannot see inside a line before we clear it. Collapsed pipe, low spots, roots or other defects can stop a line from clearing or make the clog come back. A sewer camera inspection shows the cause so it can be repaired.

Can high water pressure void my warranty?

Yes. Pressure outside safe limits damages fixtures, valves and water heaters, so no warranty applies to work done while pressure is out of range. Installing a pressure regulator fixes it.

More on Plumbing Warranty

Ready when you are

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